Refund policy
Thank you for shopping at Elysian Wears (elysianwears.in).
Because our products are printed on demand and manufactured specifically for you once an order is placed, we maintain a specific policy regarding returns and refunds.
1. Damaged or Defective Items
If you receive an item that is damaged, defective, or if you received the wrong item, we are happy to help. Please contact us within 7 or 14 days of delivery.
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Process: Email us at [elysianwears08@gmail.com] with your order number and clear photos showing the issue.
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Resolution: Once verified, we will arrange for a replacement to be sent to you at no additional cost, or issue a full refund to your original payment method.
2. Size Exchanges & "Buyer’s Remorse"
Because every shirt is custom-printed specifically for your order, we cannot accept returns or exchanges for:
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Incorrect size selection by the customer (please refer to our Size Chart before ordering).
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Change of mind or "buyer's remorse."
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Unclaimed or refused packages.
3. Lost Packages
For packages lost in transit, all claims must be submitted no later than 3 weeks after the estimated delivery date. We will cover the costs of shipping a replacement order for you if the loss is confirmed by the carrier.
4. Refund Process
If a refund is approved:
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The credit will automatically be applied to your original method of payment.
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Please allow 5-10 business days for the transaction to reflect on your bank statement.
5. Contact Information
If you have any questions about our Returns and Refund Policy, please contact us:
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Email: elysianwears08@gmail.com
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Website: elysianwears.in